Refund and Wallet Policy

This Refund and Wallet Policy (the "Policy") explains how funds added to your Saaslinks wallet are handled, when orders are refundable, the difference between wallet credit and a refund to your original payment method, and how our 30-day indexation guarantee results in a remedy. It applies to all buyers who fund a wallet and place orders on Saaslinks.net (the "Platform", "we", "us", or "our"). Saaslinks is a product of Serpbays LLC; wallet funds are held and refunds are issued by Serpbays LLC, and top-up charges appear as Serpbays LLC on your card statement. It forms part of, and should be read together with, our Terms of Service.

By adding funds to your wallet or placing an order, you agree to this Policy. If any term here conflicts with a separate written agreement signed between you and Saaslinks, that agreement controls.

1. Definitions

Wallet means the prepaid balance held in your Saaslinks account, denominated in US dollars, that you draw down to pay for orders.
Top-up means a payment you make to add funds to your Wallet.
Order means a purchase of a guest post placement, link insertion (niche edit), or other link-building service offered on the Platform.
Order total means the amount deducted from your Wallet when you place an Order.
Wallet credit means non-cash balance returned to your Wallet that can be spent on future Orders.
Refund means the return of funds to your original payment method.
Live link means a published link to your target URL that returns an HTTP 200 status and is publicly visible on the placement page.
Indexed means the placement URL appears in Google's index, verifiable with a site: query or in Google Search Console.

2. How wallet funding works

Saaslinks operates on a prepaid wallet model. You top up your Wallet, your balance is shown in your account, and each Order draws the Order total from that balance. We do not charge a separate per-order card fee, and there is no retainer, subscription, or minimum monthly spend. You can read more about the funding model on our pricing page and our how it works page.

Top-ups are processed by our third-party payment processors. We do not store full card numbers. Funds added to your Wallet are held to pay for Orders you place and are not a deposit that earns interest.

3. Are wallet top-ups refundable?

Unspent wallet balance is refundable. If you have funds in your Wallet that have not been committed to an Order, you may request a refund of that unspent balance to your original payment method at any time by contacting support. We will process eligible refunds of unspent balance within 10 business days of approving the request.

The following conditions apply to refunds of unspent balance:

We may deduct non-recoverable payment-processing fees charged to us by our payment processor on the original top-up. These fees are typically a small percentage of the transaction and are set by the processor, not by Saaslinks.
We refund to the original payment method only. If that method is closed or unavailable, we will issue the balance as Wallet credit.
Refunds of unspent balance are limited to the amount actually paid in by you. Promotional credit, bonus credit, or credit issued as a remedy under this Policy has no cash value and is not refundable to a payment method.
We may decline or delay a refund where we reasonably suspect fraud, chargeback abuse, money laundering, or a breach of our Acceptable Use Policy, and may verify your identity before processing.

4. Orders: when you get a refund or credit

Once you place an Order, the Order total is committed and moves through the fulfillment workflow (acceptance, content, placement, and indexation tracking). How a committed Order is treated depends on its status:

4.1 Order not yet accepted or in production

If you cancel an Order before the assigned publisher or our team has begun work (for example, before content drafting or outreach has started), the full Order total is returned to your Wallet as Wallet credit, and on request can be refunded to your original payment method.

4.2 Order in production

Once work has begun (content commissioned, outreach sent, or placement scheduled), cancellation is at our discretion. If we agree to cancel, we may retain the portion representing work already performed and non-recoverable third-party costs, and return the remainder as Wallet credit.

4.3 Order we cannot fulfill (undelivered)

If we are unable to deliver an Order (for example, the chosen site becomes unavailable, the publisher withdraws, or the placement cannot be completed within a reasonable time), you will receive full Wallet credit for that Order's total by default, or a refund to your original payment method on request. You are never charged for a placement that does not go live.

4.4 Order rejected or materially not as described

If a delivered placement materially fails to match the listing you purchased (for example, wrong target URL, wrong anchor type, a nofollow link sold as dofollow, or placement on a different domain than ordered) and we cannot correct it, you are entitled to a replacement placement of equivalent value or full Wallet credit. Where the issue cannot be remedied with a replacement, you may request a refund to your original payment method. To understand what a listing should describe, see how to read a backlink listing.

4.5 Live links

A placement that has gone live as ordered is considered delivered. We do not refund a correctly delivered, live placement simply because rankings or traffic did not move, because link-building outcomes depend on many factors outside any single placement. Indexation, however, is covered separately below.

5. Credit versus cash refund

Where a remedy is due, Wallet credit is the default because it lets you re-order quickly and keeps your campaign moving. You may instead request a refund to your original payment method in the eligible cases described in Sections 3 and 4 (unspent balance, undelivered Orders, and Orders we cannot remedy with a replacement).

Wallet credit is applied immediately on approval and has no expiry.
Refunds to a payment method are processed within 10 business days of approval; the time for funds to appear depends on your bank or card issuer.
Credit issued as a goodwill or promotional gesture is non-refundable and may carry its own conditions stated at the time it is granted.

6. The 30-day indexation guarantee and how it triggers a remedy

Every eligible Order is covered by our 30-day indexation guarantee. In plain terms: if a placement goes live but is not indexed by Google within 30 days of going live, we step in. The full terms, eligibility, and exclusions are set out in full in our 30-Day Indexation Guarantee Terms (including the original human-written content requirement), explained on our indexation guarantee page, and you can read background on the topic in our 30-day indexation guarantee explainer and why backlinks sometimes don't get indexed.

How the remedy works:

Tracking. We track each live placement toward indexation. You can monitor status in your account.
Trigger. If a covered placement is still not Indexed 30 days after it went live, the guarantee triggers.
First remedy: indexing effort. We first attempt to get the existing placement indexed using standard, Google-compliant indexing actions over a short cure period.
Second remedy: replacement. If the placement still does not index, we provide a replacement placement of equivalent value at no additional charge.
Final remedy: credit. If we cannot deliver an indexed placement or a satisfactory replacement, we issue full Wallet credit for that Order, or a refund to your original payment method on request.

The guarantee does not cover de-indexation caused by your own actions (for example, changing or removing the target URL, a manual action against your site, or a violation of our Acceptable Use Policy), nor outcomes such as rankings or traffic, which are never guaranteed.

7. Non-refundable cases

The following are not eligible for a refund to a payment method (and, where noted, not eligible for credit):

Correctly delivered, live placements that match the listing, where the only complaint is ranking or traffic performance.
Promotional, bonus, or goodwill credit, which has no cash value.
Orders where the issue results from inaccurate information you supplied (for example, a wrong target URL or anchor you approved).
De-indexation or link removal caused by your own actions or by a penalty against your site.
Requests made in connection with fraud, chargeback abuse, or a breach of our Terms of Service or Acceptable Use Policy.
Payment-processing fees that our processor does not return to us on a refunded top-up.

8. Chargebacks

If you believe you are owed a refund or credit, please contact us first so we can resolve it quickly. Filing a chargeback or payment dispute without first contacting us, or in bad faith, may result in suspension of your account and forfeiture of any remaining Wallet balance pending resolution. We maintain order, delivery, and indexation records and will provide them to the payment processor in response to any dispute.

9. How to request a refund or credit

To request a refund of unspent balance, raise an Order issue, or invoke the indexation guarantee, contact us through our contact page with your account email and the relevant Order reference. We will acknowledge your request and tell you what, if any, additional information we need to assess it.

10. Changes to this Policy

We may update this Policy to reflect changes in our service, payment processing, or legal requirements. When we make material changes, we will update the date shown on this page. Continued use of your Wallet or placement of new Orders after an update means you accept the revised Policy. Orders already placed are governed by the Policy in effect when they were placed.

11. Contact

Questions about this Policy, a top-up, an Order, or the indexation guarantee can be sent to us through our contact page.